Frequently Asked Questions

1. Where do you ship? 
We ship our linens and capiz pieces nationwide. Due to the delicate nature of our ceramics, we currently offer ceramic deliveries within Metro Manila only.
2. How much is shipping? 
For linens and capiz pieces, shipping is Php 150 within Metro Manila and Php 250 nationwide. If your order includes our ceramics, we offer complimentary shipping. A pick-up option is also available.
3. How long does shipping take? 
Orders are shipped every Friday and Tuesday. Once your order has been handed over to the courier, delivery typically takes 1-3 business days within Metro Manila and 5-7 business days for provincial areas. If you need your order shipped within the day, please send us a message on Instagram (@ole.mava) or email (olemava.ph@gmail.com).
4. Do you accept returns? 
We currently don't accept returns. If you have any concerns with your order, please send us a message and we'd be happy to help.
5. What payment methods do you accept? 
We accept bank transfer and Paypal payments.
6. How do I reach out for other questions, concerns and feedback? 
Feel free to email us at olemava.ph@gmail.com